Convenience Store Consumer Survey
To understand consumer preferences and provide products and services that better meet their needs, President Chain Store Corporation sent out the “Convenience Store Consumer Survey” to President Chain Store Corporation members who made a purchase in 2023. The question "How would you rate your satisfaction with your most recent in-store shopping experience?" was included, with 89.05% of all valid questionnaires responded "satisfied (4 point)" or "very satisfied (5 point)". We will continue to conduct surveys on consumers to better understand their preferences and needs in the future.
In 2024, the satisfaction survey methodology was optimized in accordance with company policy, changing to a biennial survey cycle. Therefore, the 2024 target and survey results utilize the data collected in 2023. The revised satisfaction survey was implemented in June 2025.
| |
2021 |
2022 |
2023 |
2024 |
2024 Target |
| Satisfaction |
96.06 |
82.90 |
89.05 |
89.05 |
87.00 |
| coverage |
55.40 |
100 |
100 |
100 |
|
| Convenience Store Consumer Satisfaction Survey |
| １ |
During your most recent visit, The overall store environment (including the sales floor, seating area, and restrooms) was clean. |
| ２ |
During your most recent visit, The store offered a diverse and comprehensive selection of products and I was able to find what I needed. |
| ３ |
During your most recent visit, The staff members were friendly and approachable. |
| ４ |
During your most recent visit, The staff members listened to my questions and were able to resolve your issues or meet your needs. |
| ５ |
How would you rate your satisfaction with your most recent in-store shopping experience? |
| ６ |
Please provide the name of the store you visited most recently so we can recognize excellent service or address areas for improvement: |