Environmental
Customer Health and Safety
Sustainable Supply Chain Management
Sustainable Procurement
Product Labeling and Marketing Communication
Climate Change
Packaging Material Management
Food Loss and Waste Management
(Note 1) The denominator is revenue from all private-label food products, and the numerator is revenue from private-label food products that comply with the “eight major product categories” under the Health and Nutrition Profiling System standards. Please refer to the definition of health and nutrition standards in this chapter for details.
(Note 2) The denominator is revenue from all private-label food products, and the numerator is revenue from private-label food products that comply with the “reduced-sugar products,” “reduced-oil/fat products,” and “reduced-sodium products” under the Health and Nutrition Profiling System standards. Please refer to the definition of health and nutrition standards in this chapter for details.
(Note 3) The denominator is revenue from all private-label food products, and the numerator is revenue from private-label food products that comply with the “nutritionally enhanced supplement products” under the Health and Nutrition Profiling Assessment System standards. Please refer to the definition of health and nutrition standards in this chapter for details.
(Note 4) Major food safety risk events refer to events determined to involve fines of NT$100,000 or above. The numerator for the major food safety violation rate is the number of stores and logistics centers where major food safety risk events occurred, and the denominator is the number of stores and logistics centers inspected by the competent authority for food safety issues.
(Note 5) The grading definitions were adjusted this year. Previously, Grade A referred to scores of 90–100. In 2024, this was adjusted to Grade A for scores of 80–89 and Grade A+ for scores of 90–100. The denominator is the total number of store audits, and the numerator is the number of audited stores rated Grade A+ and Grade A.
(Note 6) The significant difference between the 2025 target and performance was mainly due to an adjustment in the calculation basis for the denominator: the target was set based on the Company’s estimated total revenue, while performance was calculated based on actual revenue share from eggs. The numerators were estimated revenue and actual revenue from cage-free eggs, respectively. The short-, medium-, and long-term targets and 2025 performance are calculated using the same method.
(Note 7) The proportion of consumers bringing their own cups is calculated as the number of uses of the bring-your-own-cup service divided by the total number of cups of freshly prepared beverages sold, showing the degree of public willingness to use their own cups. In addition, in response to regulatory requirements, the 2025 and 2028 targets for the proportion of consumers bringing their own cups and the number of stores providing the Recycled Cups Renting Service were adjusted. Considering the relatively high regulatory uncertainty for 2030 and 2050, the Company has assessed that it will not disclose targets for the time being. Please refer to the section on plastic reduction management actions in Section 5.2 Packaging Material Management for details.
(Note 8) Targets for the current year and 2025 for store waste reduction have been adjusted in line with current operations. Please refer to the description of Waste Generation and Process Flow Management section in 5.4 Food Loss and Waste Management.
Social
Talent attraction and retention
Human rights
Occupational Health and Safety
Social Welfare
(Note 1) The fundraising schedule is adjusted each year according to the needs of external groups and society. Therefore, it is difficult to set targets based on the performance of the previous year. The target is achieving continuous and stable growth instead.
(Note 2) Based on the actual performance in 2024, and adjusting according to the needs dictated by the social climate each year, the target for 2025 has been adjusted to an estimated growth of 25%.