With the development of globalization and social awareness, Diversity, Equity and Inclusion (DEI) have become an important key to sustainable corporate development. President Chain Store Corporation is committed to promoting diversity and variety, ensuring fair distribution of resources and opportunities, as well as creating an inclusive environment so that everyone can feel respected and accepted.
President Chain Store Corporation not only provides employment and development opportunities for middle-aged and elderly employees, students, new immigrants, indigenous peoples and people with disabilities, but also provides appropriate support for partners with different needs through job redesign and measures to eliminate language barriers. It also creates a safe, healthy and inclusive workplace through innovative initiatives such as “Peace of Mind and Inclusion” and “Health and Safety for All” to ensure that every employee feels respected and cared for. In addition to creating a good working environment for employees, President Chain Store Corporation has provided a diversified fundraising platform for many years to match public welfare groups with poor families, elderly people living alone, stray animals and other beneficiaries to promote diversified public welfare social services. It also continues to provide diversified and convenient services to overseas visitors to Taiwan by creating a friendly retail environment and cultural integration without boundaries, bringing greater positive impact to society.
Inclusion
The guiding principle of President Chain Store Corporation is creating a happy enterprise. To this end, it is committed to creating a workplace that encourages free expression of ideas and allows employees to feel respected, a sense of belonging, diversity and friendliness. In the face of the challenges of a super-aged society, in addition to innovating workplace models, actively empowering middle-aged and elderly people, and promoting cross-generational integration, we also hope to make partners feel accomplished, healthy and happy at work through proactive care, physical and mental wellbeing promotion activities, as well as comprehensive welfare and facilities, so that they can be proud to be a part of President Chain Store Corporation.
Internal Communications and Engagement Survey
President Chain Store Corporation values the opinions and feedback of every employee. It has set up various communication channels such as the Integrated Services Center and stakeholder section, encouraging employees to communicate directly with management to reflect workplace issues that need to be improved. This allows the Company to focus on formulating improvement plans. If there are issues of infringement of rights and interests, employees can also appeal through the aforementioned channels. Same-day reply and referral is guaranteed with results updated within 5 days to ensure that the voice of every partner is valued. Moreover, there is an internal proposal system that allows employees to share their opinions on the Company’s operations.
- Employee Engagement Survey
To better understand employees’ job involvement and workplace adaptation, President Chain Store Corporation plans to conduct an Employee Engagement Survey every two years on all employees. To make the questionnaire more to-the-point, we adopted the reasons analyzed and collected for resignation, taking leave without pay and informal communication channels as the basis for questionnaire with multiple questions. The questionnaire included aspects such as management, colleagues, job, remuneration, development and engagement. We adopted the Six-Point Scale to collect employees’ feelings and thoughts using a comprehensive scale of agreement and frequency of occurrence.
In 2023, a total of 7,757 people (Note 1) filled in the questionnaire, accounting for 89.7% (Note 2) of the total employees. The percentage of employees giving an “active” and “very active” response accounted for 80.00% of all respondents, achieving the target value of 80% for the year.
(Note 1) This survey is anonymous. Basic information questions were reduced in order to motivate more employees to participate, so gender was left out of the survey this time.
(Note 2) Respondents accounted for 89.49% of all FTEs.
The next employee engagement survey is scheduled in 2025. In order to understand the interactions between management and partners, we analyzed the engagement survey results to find workplace issues that need to be improved, and further focused on developing targeted improvement plans. In 2024, we actively organized and promoted employee engagement activities to enable more partners to share positive moods and positive energy. In the meantime, we are committed to cultivating and improving the capacity of volunteers of the Happy Cooperative Society to ensure that all partners can receive quality services. Moreover, we actively communicate with relevant units to adjust and optimize the system to enhance employees’ trust in the organization.
7 Days of Assurance, 11 Dimensions of Inclusion
President Chain Store Corporation promotes the “Peace of Mind” program in line with the illegal abuse in the workplace prevention project, and includes “Prevention of Workplace Violence, Discrimination and Sexual Harassment” in the compulsory training courses to enhance all employees’ ability to identify and respond to risks, in order to eliminate workplace violence, discrimination and sexual harassment. To ensure the safety of all store partners and logistics personnel, we have produced a simple sexual harassment procedure for franchisees to help them take preventive measures and perform workplace risk assessments. We are ahead of our peers in installing flash alarms in stores to create a comprehensive workplace safety network.
Respecting everyone’s needs and recognition has become the key to creating a diverse and friendly workplace. For this reason, President Chain Store Corporation has promoted the inclusion program. In 2024, all name tags for store partners were updated with the titles they wanted to keep. Not only does this allows partners of diverse gender identities to present themselves with ease, but also protects their personal information and reduce the risk of customer harassment.
In addition, we have created a collaboration model for employees of different ages that allows everyone to maximize their advantages. Younger staff are better at learning how to use different gadgets, while middle-aged and elderly staff can better manage relationships with returning customers and sales with their vast experience and likeable personalities. They can learn from each other and promote cross-generational communication and integration in the workplace.
Health and Safety for All
Health and Safety for All aims to improve the overall well-being of employees and create a positive and healthy work environment. The program covers many aspects from health management, psychological support to employee safety, ensuring that every employee can realize their potential in a stress-free environment.
To provide physical and emotional support to President Chain Store Corporation employees, the Happy Cooperative Society was established to train internal volunteers that can provide timely and effective support for colleagues facing challenges in the workplace or personal life. Employees will be referred to a more professional psychological counsellor help when necessary. As of 2024, volunteers spent 3,001 hours caring for 3,920 people. In order to bring the issue of mental health closer to every partner, the “Mental Health Station” was launched in 2024 to share various mental health topics through books, articles, videos or podcasts, allowing partners start internal dialogues in a relaxed mood. At the end of each sharing, the Happiness Cooperative Society gives a warm reminder and channels to seek help, so that partners can understand the importance of mental health.
In addition to raising awareness of the importance of mental health, we also value physical health and actively promote fitness activities. In order to increase the willingness to participate, President Chain Store Corporation has broken through the geographical limitations of the Company’s decentralized business and cooperated with a start-up to develop a fitness app called “Fitness Life Circle.” The app combines sports and gamification to create an online fitness record, with results added to the database to promote sports in Taiwan, create value for public welfare and develop healthcare. In addition, we encourage employees to exercise by providing annual gym memberships and membership fee subsidies. In the meantime, we have a calcium supplement plan that allows partners to pick up family-sized fresh milk at stores near work or home to boost their daily nutrition and health.