With the development of globalization and social awareness, Diversity, Equity and Inclusion (DEI) have become an important key to sustainable corporate development. President Chain Store Corporation is committed to promoting diversity and variety, ensuring fair distribution of resources and opportunities, as well as creating an inclusive environment so that everyone can feel respected and accepted.
President Chain Store Corporation not only provides employment and development opportunities for middle-aged and elderly employees, students, new immigrants, indigenous peoples and people with disabilities, but also provides appropriate support for partners with different needs through job redesign and measures to eliminate language barriers. It also creates a safe, healthy and inclusive workplace through innovative initiatives such as “Peace of Mind and Inclusion” and “Health and Safety for All” to ensure that every employee feels respected and cared for. In addition to creating a good working environment for employees, President Chain Store Corporation has provided a diversified fundraising platform for many years to match public welfare groups with poor families, elderly people living alone, stray animals and other beneficiaries to promote diversified public welfare social services. It also continues to provide diversified and convenient services to overseas visitors to Taiwan by creating a friendly retail environment and cultural integration without boundaries, bringing greater positive impact to society.
Equity
To ensure equal access to resources, treatment and development opportunities, President Chain Store Corporation provides appropriate support and different training directions for young people, seniors or partners with different needs, as well as incorporating the Group’s human resources mutual assistance platform to create a competitive and friendly employment environment with the four major principles of “retaining talents,” “appropriate division of labor,” “friendly employment” and “innovative thinking.”
Creating a Fair Employment Environment
In view of the impact of aging and declining birth rates on the labor force, President Chain Store Corporation set up the Age-friendly Program in 2018 by integrating different departments. To cope with the decline in physical strength and vision of middle-aged and elderly employees, work processes have been redesigned in line with three major directions of “effort saving,” “age friendliness” and ”workstation”. Effort-saving tools have been incorporated as well as coming up with the “Senior Learning Plan” for middle-aged and elderly partners with the help of the Workforce Development Agency to provide. A workstation model is actively promoted to assist middle-aged and elderly employees quickly adapting to work through appropriate routine division of labor. The three core measures as shown in the figure below. As of the end of December 2024, the Company has 2,087 employees aged 45-54, 637 employees aged 55 and above, and a total of 2,724 employees aged 45 and above, accounting for approximately 29.7% of the Company’s total employees, exceeding the original target of 28%, showing that President Chain Store Corporation continues to make great efforts to promote middle-aged and elderly employment.
Work experience and feedback from middle-aged and elderly partners:
Two years after my retirement, I no longer wanted to stay idle. I knew that the store had a manpower shortage and the Company provided comprehensive and suitable work arrangements for the elderly returning to the workplace, so I decided to return to the store and serve customers with my partners. I believe my enthusiasm has not diminished, and I always serve customers with dedication and a smile. My tasks usually involve working at the counter for checkout/beverage making. With my friendly greetings, I have attracted a group of loyal customers who often get their coffee from the store.
Concrete examples of age-friendly arrangements include halving the weight of the incoming goods in the dairy baskets, providing pressure relief pads, effort-saving equipment and magnifying glasses in the counter, as well as choosing a bigger font on the screen of the coffee machine. In addition to being age-friendly, President Chain Store Corporation invested in setting up and optimizing the intelligent operations platform to reduce the obstacles caused by language differences, so that foreign partners can integrate into the workplace with more confidence. Besides finding a suitable work model for partners with different needs, this allows all partners to complete their work with ease in a friendly environment.
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In addition, President Chain Store Corporation reviews employee salary levels every year to see if they are competitive and meet employees’ needs, adjusts the starting salary for new employees, as well as providing equal pay for equal work for men and women. Salaries and benefits do not differ based on gender or age. President Chain Store Corporation’s female employees account for 57.33%, and female managers in revenue-generating functions account for 55.79%. In 2024, the proportion of female department managers was 15.79%, and the total proportion of female TEAM managers, store managers, district consultants and department managers was 53.97%, showing that President Chain Store Corporation focuses on gender equality in the workplace. Starting from October 2024, employees of the same position are given the same monthly starting salary regardless of nationality, ensuring that all employees receive equal treatment.