PCSC is committed to creating a healthy and safe workplace, and firmly believes that only by identifying and evaluating high-risk occupational safety and health hazards can we fully ensure that all employees have a safe and hygienic working environment. PCSC established a level 1 Occupational Safety Office and a Occupational Safety and Health Committee in accordance with the Occupational Safety and Health Act. The committee convenes on a quarterly basis, with the employer representative serving as the chairperson with supervisors of the highest level of each unit and labor representatives to discuss the Company’s safety and health matters. We also set the annual target for the total injury index to be lower than the average standard value of the retail industry in the past three years and zero major occupational safety incidents announced by the Occupational Safety and Health Administration of the Ministry of Labor. There are four major occupational safety protection plans: Overload Prevention Plan, Human Factor Hazard Prevention Plan, Illegal Violence Prevention Plan, and Maternity Health Protection Plan to protect employees’ health and safety through prevention measures and risk identification.

Occupational Safety and Health Management System

PCSC continued to pass the annual inspection for ISO 45001 Occupational Safety and Health Management System with zero deficiencies in 2022. To show our determination in building a safety culture in line with international standards, we will engage all employees to create and maintain a friendly and safe workplace. We will also continue to include contractors in these efforts. In order to make sure the suppliers comply with occupational safety and health regulations and supplier code of conduct, the Occupational Safety Office and the Supply Chain Management Department promote the “Five-Year Plan of Occupational Safety Certification,” which runs from 2019 to 2023. Pre-communication preparations were carried out in 2019, and comprehensive counseling is carried out from 2020 to 2022 to strengthen the concept of occupational safety and health in the factories through self-inspection, on-site counseling and education and training. Key tier-1 foundries of its own brand have been fully introduced, and the follow-up will continue to promote and establish a report on the introduction of specifications. The end goal is having all suppliers for own brand products receive ISO45001 third-party certification by 2023 as condition for sourcing suppliers in the future.

Risk assessment and identification

PCSC conducts a risk assessment every year, and all risk assessment personnel and internal auditors receive 2 hours of education and training each year to ensure the quality of the process and the ability of personnel to identify relevant hazards and consequences according to different operations. In the meantime, existing protective measures are confirmed to assess and classify risks based on the severity of the occurrence, as well as determining whether the risk can be reduced through control measures. The residual risk after improvement measures will also be continuously monitored and measured. If the dedicated unit adds new equipment, operating procedures or changes operating procedures, occupational incidents and non-conformities that affect risk performance are not included the scope of routine assessment.

Human Rights and Labor Audits

To protect employees’ labor rights, lower the operating risks of affiliated enterprises, and ensure compliance with labor laws and regulations, PCSC provided training regarding the Labor Standards Act. In addition, the Occupational Safety Office conducted occupational safety and health risk assessment and unannounced audits for different working environments, targeting back office, stores and shopping malls. After assessing the location of the operating base within the scope of the individual operations and the nature of work, it is considered that the store employees may be exposed to high/low temperature, heavy objects and other working conditions with occupational safety concerns. Their labor rights could also be damaged due incomplete record-keeping in the shift system, salary or vacation days not given in accordance with the law, insufficient time between shifts and other issues that violate labor rights. For further human rights risk assessments and mitigation measures, please refer to"PCSC Human Right Due Diligence Investigating Process."

Emergency Response Mechanism

For the preparedness and response to emergencies, PCSC has formulated the “Management - Administrative Service Bulletin No. 019 - PCSC Headquarters Emergency Response Measures.” In addition, the management mechanisms in operational plans for the stores include “Response Measures for Typhoons and Flooding Caused by Earthquakes,” “Crisis Management for the Operation Group and Emergency Response,” “Accident Handling and Response Procedures for Store Employees” and “Procedure and Response to Store Robbery.” Specific response measures, drills, reviews and corrections are formulated in line with aforementioned mechanisms, as well as strengthening the emergency response capabilities of all employees through education and training to eliminate and lower the risks to prevent similar incidents, safeguard work safety and create a friendly workplace.