To ensure that all employees have a safe and healthy work environment, we established a level 1 Occupational Safety Office and an Occupational Safety and Health Committee in accordance with the Occupational Safety and Health Act. The committee convenes on a quarterly basis, with the employer representative serving as the chairperson and the Occupational Safety Office and nurses giving quarterly reports during the meeting. All units give presentations on target programs, with supervisors of the highest level of each unit and labor representatives to discuss the Company’s safety and health matters. The meeting also establishes occupational safety targets and discusses the progress.

Our goals in 2023 were for the frequency-severity indicator to be lower than the retail industry’s average in the past three years according to the Occupational Safety and Health Administration, Ministry of Labor, and for there to be 0 cases of serious occupational safety incidents. We took the following actions to achieve this goal: safety and health education and training, hazard identification and risk assessments, as well as safety audits. Furthermore, we continued to implement the Overload Prevention Plan, Human Factor Hazard Prevention Plan, Illegal Violence Prevention Plan, and Maternity Health Protection Plan to protect employees’ health and safety through prevention measures and risk identification.

Occupational Safety and Health Management System

President Chain Store Corporation continued to pass regular inspections for ISO 45001 Occupational Safety and Health Management System with zero deficiencies in 2023. To show our determination in building a safety culture in line with international standards, we will engage all employees to create and maintain a friendly and safe workplace. We will also continue to include contractors in these efforts. In order to make sure the suppliers comply with occupational safety and health regulations and supplier code of conduct, the Occupational Safety Office and the Supply Chain Management Department promote the “Five-Year Plan of Occupational Safety Certification,” which runs from 2019 to 2023. Pre-communication preparations were carried out in 2019, and comprehensive counseling is carried out from 2020 to 2022 to strengthen the concept of occupational safety and health in the factories through self-inspection, on-site counseling and education and training. Suppliers for private-label products are encouraged to obtain ISO45001 third-party certification, as the threshold for signing subsequent manufacturers for private-label food products. The end goal is having all suppliers for private-label products receive ISO45001 third-party certification.

Risk Assessment and Identification

resident Chain Store Corporation conducts a risk assessment every year, and all risk assessment personnel and internal auditors received 6 hours of education and training in 2023 to ensure the quality of the process and the ability of personnel to identify relevant hazards and consequences according to different operations. In the meantime, existing protective measures are confirmed to assess and classify risks based on the severity of the occurrence, as well as determining whether the risk can be reduced through control measures. The residual risk after improvement measures will also be continuously monitored and measured. If the dedicated unit adds new equipment, operating procedures or changes operating procedures, occupational incidents and non-conformities that affect risk performance are not included the scope of routine assessment.

Emergency Response Mechanism

For the preparedness and response to emergencies, President Chain Store Corporation has formulated the “Management - Administrative Service Bulletin No. 019 - President Chain Store Corporation Headquarters Emergency Response Measures.” Emergency drills have been conducted in the first half and the second half of 2023 to improve awareness. In addition, the management mechanisms in operational plans for the stores include“Crisis Management for the Operation Group and Emergency Response,”“Accident Handling and Response Procedures for Store Employees” and “Procedure and Response to Store Robbery.” Specific response measures, drills, reviews and corrections are formulated in line with aforementioned mechanisms, as well as strengthening the emergency response capabilities of all employees through education and training to eliminate and lower the risks to prevent similar incidents, safeguard work safety and create a friendly workplace.
Employee are granted paid "special care leave" up to 3 days with the approval of their supervisor. This leave is intended for situations where employees are required to take care of their families or reconstruct their homes after a major disaster or serious accident, providing flexibility for family care during these events.