Product Labeling

Transparent product labeling is key to President Chain Store Corporation’s promise to safeguard the rights and health of its customers. In addition to following MOHW’s “Guidelines for Nutrition Labeling of Packaged Foods” and “Nutritional Claims of Packaged Foods,” our “Product Safety Management” rules stipulate that new suppliers’ product labeling must conform to the Commodity Labeling Act, Act Governing Food Safety and Sanitation or relevant government laws and regulations. We also require suppliers to sign an agreement guaranteeing that the ingredients, manufacturing, labeling and advertisements for their products all conform to relevant laws and regulations. In addition to screening potential new suppliers, product labels are the items that the logistics center must check upon receiving a shipment (including bar codes, expiration dates and Chinese labeling). President Chain Store Corporation also uses its “Packaging Internal Control Design System” to keep abreast of the information on our own brand product labels. This ensures that all products have clearly labeled information from manufacturing to shipping to final sale in the store.

President Chain Store Corporation High Quality Service Qualification

President Chain Store Corporation conducts an annual President Chain Store Corporation High-Quality Service Qualification assessment on all its directly-operated stores and franchises, with items including basic service, professional service, comfort of the environment and appropriate responses. The results of the assessment are graded A (excellent), B (meets expectations) or C (needs improvement). Operations specialists visit stores receiving a grade of C to provide guidance, and hold meetings to draft improvement plans, conduct drills on the shortcomings as well as re evaluating after 2 months to ensure improvement, providing the consumers with a great shopping environment.

Quality Assurance Audit

President Chain Store Corporation performs quality assurance audits through the engagement of an external management consulting company.

QA and Ethical Corporate Management Certification Training and Audits

To maintain the quality of the overall workforce, President Chain Store Corporation continues to provide quality assurance education and training for both new hires and existing employees in addition to the store audits described above.

Convenience Store Consumer Survey

To understand consumer preferences and provide products and services that better meet their needs, President Chain Store Corporation sent out the “Convenience Store Consumer Survey” to President Chain Store Corporation members who made a purchase in 2023. The question "How would you rate your satisfaction with your most recent in-store shopping experience?" was included, with 89.05% of all valid questionnaires responded "satisfied (4 point)" or "very satisfied (5 point)". We will continue to conduct surveys on consumers to better understand their preferences and needs in the future.