Product Labeling

Transparent product labeling is key to PCSC’s promise to safeguard the rights and health of its customers. Our “Product Safety Management” rules stipulate that new suppliers’ product labeling must conform to the Commodity Labeling Act, Act Governing Food Safety and Sanitation or relevant government laws and regulations. We also require suppliers to sign an agreement guaranteeing that the ingredients, manufacturing, labeling and advertisements for their products all conform to relevant laws and regulations. In addition to screening potential new suppliers, product labels are the items that the logistics center must check upon receiving a shipment (including bar codes, expiration dates and Chinese labeling). PCSC also uses its “Packaging Internal Control Design System” to keep abreast of the information on our private-label product labels. This ensures that all products have clearly labeled information from manufacturing to shipping to final sale in the store.

Service Excellence Assessment

PCSC conducts an annual service excellence assessment on all its directly-operated stores and franchises, with items including basic service, professional service, comfort of the environment and appropriate responses. The results of the assessment are graded A (excellent), B (meets expectations) or C (needs improvement), Operations specialists visit stores receiving a grade of C to provide guidance, and hold meetings to draft improvement plans, conduct drills on the shortcomings as well as re-evaluating after 2 months to ensure improvement, providing the consumers with a great shopping environment.

Quality Assurance Audit

In addition, PCSC engaged a management consulting company to perform quality assurance audits.

QA and Ethical Corporate Management

To maintain the quality of the overall workforce, PCSC continues to provide quality assurance education and training for both new hires and existing employees in addition to the store audits.

Convenience Store Consumer Survey

To understand consumer preferences and provide products and services that better meet their needs, PCSC sent out the “Convenience Store Consumer Survey”to PCSC members who made a purchase in December 2022. The question "Which convenience store do you go to the most often" was included, with 82.9% of all valid questionnaires giving PCSC as the reply. We will continue to conduct surveys on consumers to better understand their preferences and needs in the future.